Tutors are continuously evaluated to ensure they continue providing quality service to clients. If a tutor’s performance reduces either by receiving bad reviews, canceling lessons, not updating calendar, not getting repeat bookings etc., our system will automatically drop the tutor to the previous level.
We do this in order to protect Tuteria clients. We’ll also attempt to reach out to the affected tutor to find out what may have happened, and how we can offer some help.
However, if tutors’ performance drops consistently, their account will be temporarily suspended and will no longer receive new clients. Only their previous clients will be able to find them on Tuteria.
Also, new tutors who have received up to 3 clients and have not recorded any repeat booking via Tuteria within 60 days, will no longer receive new clients until they get a repeat booking from a previous client.